Intermittent Report PDF Access Problems

Incident Report for Andros

Resolved

This incident has been resolved

Posted Oct 23, 2019 - 05:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2019 - 18:51 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 22, 2019 - 15:29 EDT

Investigating

Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.

Posted Oct 22, 2019 - 15:25 EDT

This incident affected: Credentialing Platform (Business Intelligence - Files page, Business Intelligence - Reports (Monitors, Expirations, Turnaround Time)).