Slow Response and Timeouts

Incident Report for Andros

Resolved

We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.
Posted Feb 10, 2020 - 18:27 EST

Update

We are continuing to investigate this issue.
Posted Feb 10, 2020 - 17:49 EST

Update

We are continuing to investigate this issue.
Posted Feb 10, 2020 - 17:47 EST

Investigating

Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.
Posted Feb 10, 2020 - 17:46 EST
This incident affected: Credentialing Platform (Web Portal).
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