Authentication Issue - Credentialing Platform

Incident Report for Andros

Resolved

This incident has been resolved.

Posted Mar 29, 2023 - 10:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 29, 2023 - 10:25 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 29, 2023 - 10:25 EDT

Update

andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.

Posted Mar 29, 2023 - 10:20 EDT

Update

andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.

Posted Mar 29, 2023 - 09:30 EDT

Investigating

We are currently investigating this issue.

Posted Mar 29, 2023 - 09:01 EDT

This incident affected: Credentialing Platform (Web Portal, Business Intelligence - Files page, Business Intelligence - Reports (Monitors, Expirations, Turnaround Time), Provider Application, API).